Attention Jimmy....RE: Warning SMS Auto Interiors

["Earl H. " <earlh@xxxxxxxxxxxxxx>]

Please read my email to SMS interiors and their reply. I hope I 
have gotten you some releif here.

Earl


Earl--

Don't know this guy's last name.  Would like to know what he needed a refund
on.  Usually there are two sides to this type of thing, but in general we
are willing to offer a refund on any item we sell that is not a
special-order situation.  I will say that sometimes it takes me 30 days or
more to research the situation, so a refund is not always forthcoming at the
snap of the fingers.  Further, I would suggest that anyone feeling that they
deserve a refund from our company, for  
any item whatsoever, should contact me personally by e-mail.   
doug@xxxxxxxxxxxxxxxxxxx  I can usually handle this type of thing easier if
I personally know what's going on and e-mail is a great way to engage me in
a conversation.

Yours truly,

Doug Pollock
Owner


On Mar 21, 2007, at 7:08 AM, Earl Helm wrote:

> I am sending you this as a satisfied customer, and someone who has 
> dealt with and recommended your company to many people on the Web. The 
> below email is going around the Mopar forums and it disturbs me. In 
> the past I have found your company to be fair and honest. I would 
> assume you would want to take action so negative comments about SMS 
> are not spread. Bad news travels fast.
> Please
> see
> email below. If you have any comments, I will be glad to post them on 
> the forums.
>
> Best Regards,
>
> Earl Helm
> Director of Customer Service &
> Technical Support
> GoEngineer
> 1990 S Milestone Dr #A
> Salt Lake City, Ut. 84104
>
> 801-359-6100
> 800-688-3234
> Fax 801-359-6169
>
>
>
> I guess I've just hit the bottom on vendors.
> I have waited for three months for a refund from SMS, and have 
> resorted to letting the credit card company take the ball.
> Don't give these guys a dime, unless you're sure on what you want.
> Like getting blood from a rock.
>
>   Jimmy 

-----Original Message-----
From: Earl H. [mailto:earlh@xxxxxxxxxxxxxx] 
Sent: Wednesday, March 21, 2007 7:09 AM
To: 1962to1965mopars@xxxxxxxxxx
Subject: RE: Warning SMS Auto Interiors


Jimmy,

I am doing something to see if I can help.

Earl


I guess I've just hit the bottom on vendors.
I have waited for three months for a refund from SMS, and have resorted to
letting the credit card company take the ball.
Don't give these guys a dime, unless you're sure on what you want.
Like getting blood from a rock.

  Jimmy


----
Please address private mail -- mail of interest to only one person --
directly to that person.  I.e., send parts/car transactions and negotiations
as well as other personal messages only to the intended recipient, not to
the Clubhouse public address. This practice will protect your privacy,
reduce the total volume of mail and fine tune the content signal to Mopar
topic.  Thanks!

'62 to '65 Mopar Clubhouse Discussion Guidelines:
http://www.1962to1965mopar.ornocar.org/mletiq.html. 


----
Please address private mail -- mail of interest to only one person --
directly to that person.  I.e., send parts/car transactions and negotiations
as well as other personal messages only to the intended recipient, not to
the Clubhouse public address. This practice will protect your privacy,
reduce the total volume of mail and fine tune the content signal to Mopar
topic.  Thanks!

'62 to '65 Mopar Clubhouse Discussion Guidelines:
http://www.1962to1965mopar.ornocar.org/mletiq.html. 


----
Please address private mail -- mail of interest to only one person -- directly to that person.  I.e., send parts/car transactions and negotiations as well as other personal messages only to the intended recipient, not to the Clubhouse public address. This practice will protect your privacy, reduce the total volume of mail and fine tune the content signal to Mopar topic.  Thanks!

'62 to '65 Mopar Clubhouse Discussion Guidelines:
http://www.1962to1965mopar.ornocar.org/mletiq.html.