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 FINALLY got my door panels from SMS...Jump to page : 1 Now viewing page 1 [50 messages per page] | View previous thread :: View next thread |
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miquelonbrad |
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Expert Posts: 1737     Location: Hay Lakes, Alberta, Canada | AND it only took almost 2 years...and they are done very well, and look great...and they are incorrect. My car had a dark green fabric, with the light vinyl. When I originally requested fabric samples from SMS, they sent me the green I now have. I sent a message back, saying it was too light. They then sent me a sample that was much darker. So, that is what I ordered. Then, last spring, the roll of fabric arrived, and it was the light colour. So, I personally returned it to SMS, while I was on vacation. I went through the fabric samples with a fellow there, and sorted the issue out. Then last November, the roll of fabric arrived again...and it was the same roll!!! Wrapped the same, corner removed and all. I had a LOOONG discussion with the fellow there. He assured me that that was the colour I ordered, and that there wasn't a darker colour of green available. So, I decided to wait until the panels arrived to see what I would do. Anyway, they have come. And I've decided that I am tired of fighting, and that my car will have the light green, even though it isn't correct. The colour is ok, but it isn't what I want...  | ||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | Pic... (041.JPG) Attachments ----------------  041.JPG (203KB - 78 downloads) | ||
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| 5859 |
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Expert Posts: 2932  Location: Lemoore CA | |||
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| 57desoto |
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Expert Posts: 1488 Location: New Castle PA | |||
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| soiouz |
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Expert Posts: 3480 Location: Montreal, Canada | |||
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| ronbo97 |
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Expert Posts: 4036 Location: Connecticut | |||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | |||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | Here is a picture of what the fabric should look like, colour wise. This is a picture I got off the net. I can't seem to find the pictures of my panels before I sent them. Edited by miquelonbrad 2014-10-16 9:21 AM (57 saratoga 14.JPG) Attachments ---------------- 57 saratoga 14.JPG (87KB - 80 downloads) | ||
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| firedome |
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Expert Posts: 3155 Location: NY & VT | |||
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| ronbo97 |
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Expert Posts: 4036 Location: Connecticut | |||
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| mstrug |
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Expert 5K+ Posts: 6498  Location: Newark, Texas (Fort Worth) | |||
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| ttotired |
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Expert 5K+ Posts: 8443 Location: Perth Australia | I would fight this They charge an extream amount of money for what they do and make you wait an eternity, you would at the very least, expect the trims to be correct for the car I do strongly feel for you though, as i have been messed about with the interior stuff for my car, its very frustrating Motor Trimmers.......ITS NOT THAT D#MN HARD  | ||
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| Ray |
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Expert Posts: 1497 Location: Fairfax, Minnesota | |||
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| VAN HELSING |
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Elite Veteran Posts: 982 Location: Upper Hunter NSW Australia | |||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | Ray - 2014-10-16 5:52 PM Can a company that specializes in fabric be completely incompetent over several decades- or do they know when a client orders that the folks at SMS are told to take any order and try to find the correct material? If not, we have the money so let the client hang out there and hope that after a long enough wait, he might accept what we send him? I think incompetence is the real culprit, and as was said before, it starts from the top. When I was at their factory, the place was a mess! And their organization skills are definitely lacking...  | ||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | ttotired - 2014-10-16 4:13 PM I would fight this They charge an extream amount of money for what they do and make you wait an eternity, you would at the very least, expect the trims to be correct for the car I do strongly feel for you though, as i have been messed about with the interior stuff for my car, its very frustrating Motor Trimmers.......ITS NOT THAT D#MN HARD I would fight it, but I estimate that it will cost me another $500 easily, with shipping, long distance phone calls, GST taxes and "Brokerage" fees that UPS charges every time I import something.  | ||
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| 56300B |
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Extreme Veteran Posts: 480 Location: The Great Northwest | |||
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| NorthernFins |
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Extreme Veteran Posts: 471 Location: Central Alberta | |||
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| d500neil |
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Exner Expert 19,174 posts. Neil passed away 18 Sep 2015. You will be missed, Neil! Posts: 19146 Location: bishop, ca | |||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | |||
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| PlymouthFury |
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Expert Posts: 1324 Location: Hickory, NC | |||
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| sidesho_bob1961 |
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Expert Posts: 1728 Location: Fleetwood, Pa | SMS and Just Dashes should join forces. Then one business could piss off twice as many people.....  Edited by sidesho_bob1961 2014-10-22 12:19 PM | ||
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| ronbo97 |
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Expert Posts: 4036 Location: Connecticut | sidesho_bob1961 - 2014-10-22 12:19 PM SMS and Just Dashes should join forces. Then one business could piss off twice as many people..... :jealous:I think they use the same business model. Ron | ||
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| darbydun |
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Regular Posts: 81 Location: Akron, Ohio | I have all of you beat with my dealings with SMS. I have been trying for 7 years for SMS to deliver on an order from 2007. I paid for boomerang material for my 1957 Desoto Shopper. I have never received the material and I have written, emailed, talked to the owner, etc... The only time I got a response is when they accidentally sent me material for another customer. I was able to get all of my order except for the 2007 order in exchange for sending the wrong material back. It was amazing how fast my other order was delivered. Several years compressed into 2 weeks. SMS is arrogant and will tell you if that you do not like they way they do business, then get it somewhere else. I was told by the owner that he was going to have my 2007 order made to specifications but this has never happened. Here is an outline of my last email to SMS in 2013 and received no reply: This is the original email I sent inquiring about several of my outstanding orders. Order #3 is the one that has never been completed. I ahave attached what I received which is wrong and what I need which was never sent. I am reitterating my orginal comment: 3. Finally, The material sent in APRIL 1, 2008 related to an order of January 2007, was again wrong for the seat material. This is invoice 4217 and this is related to the 57 fireflite boomerang cloth. (To yourcredit, the rest of the order was correct.) I am attaching pictures of the error. I am attaching pictures of the correct and wrong material. >>> SEE ATTACHED PICTURES I am attaching the original pictures that show the wrong material sent and needed material instead. Duncan Darby (CIMG6468.jpg) Attachments ---------------- CIMG6468.jpg (135KB - 78 downloads) | ||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | |||
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| firedome |
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Expert Posts: 3155 Location: NY & VT | |||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | WELL...something very interesting occurred while I was on vacation. I got an email notification from USPS, that SMS had shipped something to me. I went to the post office this morning, and a roll of fabric was there! And its the right colour! And I had given up hope that they would do anything about the mistake. And it's only been a few years since I ordered everything...  (IMG_20150414_184917.jpg) Attachments ---------------- IMG_20150414_184917.jpg (273KB - 67 downloads) | ||
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| mikes2nd |
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Expert 5K+ Posts: 5006 | |||
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| rockerarm |
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Elite Veteran Posts: 873 Location: ALABAMA, HEART OF DIXIE | miquelonbrad - 2014-10-16 10:30 PM ttotired - 2014-10-16 4:13 PM I would fight this They charge an extream amount of money for what they do and make you wait an eternity, you would at the very least, expect the trims to be correct for the car I do strongly feel for you though, as i have been messed about with the interior stuff for my car, its very frustrating Motor Trimmers.......ITS NOT THAT D#MN HARD I would fight it, but I estimate that it will cost me another $500 easily, with shipping, long distance phone calls, GST taxes and "Brokerage" fees that UPS charges every time I import something. :angry: :madman: :madman: Call your credit card provider, file a non complyant complant and stop payment. It works..... | ||
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| miquelonbrad |
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Expert Posts: 1737 Location: Hay Lakes, Alberta, Canada | |||
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| rockerarm |
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Elite Veteran Posts: 873 Location: ALABAMA, HEART OF DIXIE | |||
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