IML: WARNING : desert valley auto parts

["marc boulanger" <yeuxverts1@xxxxxxxxxxx>]

Hi everybody

I want to share a BAD experience I just had with DVAP.
I have Imperials , but also a 62 Mercury MOnterey in need of a rear bumper.
Found one at DVAP, a company in Phoenix specialised in selling and shipping 
car parts around the world.
Price ok to me and of course transport on me to Canada.
I am asked for a shipping adress and my master card number.
2 weeks after still have not received anything so I call.
Nobody knows me over there, nothing in computer to my name or phone, they 
never had a 62 merc. in the first place.... I completely vanished from the 
radar screens.
Well I had 2d thoughts maybe I had ordered from Hidden Valley Auto Parts 
also near Phoenix.
So phoned there and these guys really went out of their way to find some 
order from me and found none of course because indeed a few days after I got 
my master card bill , including 275$ shipping costs from ...DVAP. Expensive 
but what can I do.

Still no bumper however so I call: hey I' m the guy you don t know, has no 
number  but strangely that has your name on his credit card! Ooops. Now they 
found me and told me they would phone the shipping company.
They did phone as I got a call back from the shipping company.
The bumper had been shipped AIR MAIL... was sitting in a hangar in Montreal 
( I'm 150 mile from there), and I had to pay 109$ MORE for the some kind of 
a broker or hangar storage, plus duty for the canadian government plus 115$ 
for additional shipment to my town, the shipping adress I had given in the 
first place...

So I phoned DVAP to learn that ........ it's all MY fault.
You see I was explained I live in some strange and far away foreign country 
called Canada. And there are all these delays, duty costs and red tape that 
are non existent anywhere else. DVAP's only duty is to ship the part to the 
border ( why in the world it is air mail is beyond me) and why do they 
bother to ask a shipping adress is also beyond me. The shipping company 
tells me the shipper ( DVAP) is all mixed up since they should have used 
ground transportation ( the Exxpress part of the company) and not the air 
shipping ( Global part of the freight company) but DVAP denies: the freight 
company should be blamed , after all they picked up the part at DVAP did 
they not? Never mind that I regularly order parts from their US competiors 
with no problem , that I even bought a whole car in Minnesota and anothe 
rone in Florida with no problem.
Nope.
DVAP did everything according to the rules even if  that means I now have to 
drive 150 miles to sign duty papers and pick up the part myself pay 
additionnal unnanounced broker or hangar costs, and get it back up here to 
avoid additionnal freight costs, a full month after DVAP sent me the part 
and I miss the car show the part was ordered for in the first place.

BOTTOM LINE OF THIS TOO LONG LETTER: in my case DVAP were slow, rather rude 
and and blamed me for their mishandling and mistakes. If you really need to 
order from them ask for a formal price and confirmation that the delivery 
will be at the shipping adress.

More prudent to avoid them altogether.

My small bit of experience but a very unpleasant and costly one.

Marc Boulanger
IMP 59
IMP 67

_________________________________________________________________
Visual Vacation: Beautiful Blue Water Beaches 
http://search.live.com/images/results.aspx?q=Plages&mkt=fr-ca&FORM=SERNEP


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