Nathan,
I read your entire long
story with both sides of the conversation. (nicely written) I started
reading the story, 120% on your side. As I read your account of phone calls
and letters, etc, to the Kanter company I totally changed my position of
you being right. Nathan, the rules are the rules. Kanter promised complete
replacement of your so called defective oil pump. Cantors who shipped your order
in one day cannot be held responsible because you or Mr Alison are in a hurry or
as you said, "Time was important". You also mentioned
Kanter's accepted your hard-earned money-----the time the customer service
representative and Mr Kanter himself spent time on your problem, costing them
HARD EARNED MONEY. It was your decision to jump the gun and order the
part from another company before giving Kanter a chance to send you a
replacement pump like the company policy states. After all the time
that the Mgr, and Mr Kanter put into making you happy was their time
being wasted on someone who bent their return policy. Then you have
the nerve to say they are reluctant to give refunds in your final
message to us. That is insult to injury. Please forgive me for being so
blunt, but owning 3 fairly large businesses and being a car collector for more
than 50+ years, and also living in the real world,----I must say that I have
known many businesses that have closed or sold their business because they had
too many people like you that got the very, very hard to find items that they
could not have gotten any place else at the low price they paid, and with 99% of
the hundreds of parts they received in excellent condition, they wish to make a
federal case out of the one part that some 84 year old man says is
defective.
Bottom line
is:
Give the company you are dealing with at least a chance to
make the part right or offer a refund before you rush to buy from one of their
competitors and dictate what policy you think they should have while
handling your problem. Nathan, you are rebuilding a car that is a half a
century old, and all of a sudden you are in a big hurry??????? Were you
taking the car to big races or have a hot buyer that wanted a newly rebuilt
motor in the car?- Did you have a deadline you had to meet???--------or did
the 84 year old man push you for time------ and just order the part and let you
deal with breaking Kanter's return policy????
IF YOU CAN NOT LOOK AT A SITUATION FROM THE OTHER MAN'S POINT
OF VIEW BEFORE MAKING A DESICION----YOU CAN NOT SEE THE WHOLE SITUATION------AND
THEN MAYBE SHOULD RUN FOR CONGRESS!!!!!!! LOL
PS. NATHAN, Don't get me wrong, I am not putting
you down, I know for a fact you are a smart guy because of the make of car you
are rebuilding, a Mopar!!!!!!!!!!
Ron
Swartley
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