I don’t have a dog in this fight, but I googled SMS upholstery and the Imperial club forum popped up. It is a real mixed bag but worth reading if you are thinking of doing business with them. The comments cover 2007-today and the story seems consistent.
On Oct 24, 2015, at 10:16 AM, 'Gary Nelson' gnelson@xxxxxxxxxxxx [Chrysler300] <Chrysler300-noreply@xxxxxxxxxxxxxxx> wrote:
Pete, do not send your door panels to SMS. They will lie, stall, then never perform. In the end you may likely lose your money and may never see your panels again.
I talked to a guy that lost $800 + never got his door panels. Just ordering material, they will send you a sample, then you order and prepay, they send you material that is not close to sample. There answer, too bad. This happened to another guy I talked to. STAY AWAY FROM SMS. You will go through a nightmare of aggravation and end up with, at least a bad job, or lose lose your money and get nothing in return.
If you can order pre-made covers from G. Goers, then have a local custom upholster install on your panels. GG seems to have time now. As we speak, I am ordering complete upholstery set for my 300C. He said he can have it in 3 to 4 months. I just ordered some small rubber items, to my surprise they arrived in a week.
You ALL take care from sunny San Diego, 80 degrees today,
AKA, The Parts Doc
I would appreciate knowing the extent of your bad experience, as I am considering sending my door panels to them to be redone.
In a message dated 10/23/2015 5:00:38 P.M. Eastern Daylight Time, Chrysler300-noreply@xxxxxxxxxxxxxxx writes:
Posted by: Michael Moore <mmoore8425@xxxxxxx>
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