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Extreme Veteran
Posts: 444
 
Location: Victoria, AUSTRALIA | Hi Fellow forward lookers.
I have ordered some parts from Steve, a few months ago
but I have had to replys to my emails or my phone call.
to see how long before I get them.
has anybody heard anything or is he away or sick?
knighty
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Extreme Veteran
Posts: 444
Location: Victoria, AUSTRALIA | Hey has anybody spoken to steve or use there services in the last month
I have ordered and paid for parts that should have left start of May but I cannot get a reponse from him
either by phone or email. Help ....anyone
knighty |
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Extreme Veteran
Posts: 594
Location: Melbourne, Australia | Hey Tim, they appear to be moving shop. (checked their website) Would explain it....... no help for you though...........Colin |
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Extreme Veteran
Posts: 444
Location: Victoria, AUSTRALIA | Hi Col,
Ok hopefully they will get back to me, Hey do you know if you can buy Ball joint boots as a part without the actual ball joint itself?
also the steering arms boots / cups
I AM THE KNIGHT RIDER!
tk  |
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Extreme Veteran
Posts: 444
Location: Victoria, AUSTRALIA | just wanted to get this post back up the top again.
Has anybody heard or used Imperial services in the last 3-4 months
I got an email from steve 2 months ago, said they are moving and my parts will leave in a week
still no parts, no replys to emails, have left phone messages.
Does anybody know this person?
thanks
knighty
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Extreme Veteran
Posts: 558
Location: Central Ohio | I just ordered a transmission mount last monday and it arrived today, so they are still in business evidently. Hope it all works out for you. |
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Extreme Veteran
Posts: 444
Location: Victoria, AUSTRALIA | I Finally got the parts today so I can stop worrying.
seem ok so far will check the fit tonight
knighty |
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Location: Under the X in Texas | Two weeks ago I placed an online order for a transmission shift cable with Imperial Services in Michigan. I added a note that I would like them to get back to me regarding how quickly this could be shipped as the car is tying up a lift at a shop. They were paid immediately with PayPal.
So far nothing. No response regarding shipping, no back order notice. I have called them twice so far. First call was early morning and the phone message said they were busy and would call back next business day. If they can call the next day, why not the same day? They never called. Second call did not include that message. Still no response. Can't get a live person on the phone.
Back a few months ago I called them with a simple question and it took them like 8 or 9 days to call me back - by then I found the part elsewhere!
Is this any way to run a business? Are they being arrogant because they have unique parts? They can't be THAT busy with Mopar items, can they?
What have others experienced lately?
I just need my $195 shift cable and need it now! After two weeks and no response, I think I'm justified in my patience running very thin. |
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Regular
Posts: 71
Location: Kansas City, Missouri | I ordered a speedo cable and motor mounts to replace ones I got
from him that went bad. Took forever and didn't ever get correct
speedo cable. Found a local guy who had all the correct pieces and
made cable for 20.00. He charge me over 100.00 and it never right
and didn.t work. Been going on over six months and still don't have
my mounts. I don't know how many times I was told next week.
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Walter passed away on Jul 29, 2014. We will miss you, Walt!
Posts: 5358
Location: Heaven Above (Formerly Oklahoma City,OK) | Are you guys sure that this outfit is not located in the Outback in Australia? Sounds like the laments in another thread.............................. |
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Extreme Veteran
Posts: 444
Location: Victoria, AUSTRALIA | HI Wayne,
it took me months to get my parts. I was getting really worried. they said they were moving shop and mis placed them. doesn't explain your issue, sorry
I run a small sign shop, if our attiutude or response time was like theres we wouldn't have a business. Just keep ringing and emailing thats all you can do.
but be prepared, you might have to take the car home to free up the lift until you get them. sorry
knighty
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Elite Veteran
Posts: 693
Location: Kangasala, Finland | I ordered new engine mounts for my '60 DeSoto last year. They said it would take 2 weeks.
Many e-mails and about 6 monts later I got the parts. They did not bother to answer the last few mails at all.
Nice parts but communication sucks. I would not have minded the wait if they would have said that in the start.
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Expert 5K+
Posts: 5139
Location: cornpatch county, Southwest IOA | Steve posted a note on another website ( 1962-1965 Mopar) Mail list just This week. I think the mail list is viewable on our homepage.
IIRC He has been trying to settle a divorce involving having to rennovate a house. They have moved their operation. He has been working on a deal to distribute most of his products through other Dealers. He will continue with his manufacturing and tranny conversions. I think he said there will be more e-bay sales-letting buyers determine prices. He said they have gotten behind on their orders with everything that has been going on and apologized for the delays. This is not Gosple, just what I recall
He is a member of the mail list and in the two years I have "known" him- I would say he is one pf the good-guys.............................MO |
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Location: Under the X in Texas | You think I and others have had problems? I received a private email from a guy in Sweden who called Imp'l Services FORTY TO FIFTY times from Sweden before he got his order.
And I'm sure there are many more stories out there.
If Mr. Charette really believes made the post he placed at the '62-65 forum answers customer problems adequately, he should be posting it in other forums like this one and the Imperial online group for starters.
As far as I'm concerned it doesn't answer anything for me. He has my $210 (part plus shipping) and I do NOT have a cable and how difficult would it have been for him to send out this "form letter" to everyone as they placed an order?
If my case, or any of yours, hits 30 days without product or correspondence, that is MAIL FRAUD.
Yes, a certain supplier of lenses in Australia certainly qualifies in this same genre.
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Expert
Posts: 4043
Location: Connecticut | Wayne - If you paid by credit card, find the part elsewhere and do a chargeback. Not worth the aggravation. I honestly don't really care what his sob story is. If he has your money then he either sends you the part or a refund. That's the way a successful business operates. Ron |
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Location: Under the X in Texas | I paid by PayPal. |
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Veteran
Posts: 128
Location: Denver | if you paid by paypal, complain to them. i had a similar thing happen with a business selling parts for my svx and could never get a hold of them. complained to pay pal and they refunded my money and cancelled the transaction immediately. |
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Expert 5K+
Posts: 5139
Location: cornpatch county, Southwest IOA | StillOutThere - 2011-05-20 9:22 AM
You think I and others have had problems? I received a private email from a guy in Sweden who called Imp'l Services FORTY TO FIFTY times from Sweden before he got his order.
And I'm sure there are many more stories out there.
If Mr. Charette really believes made the post he placed at the '62-65 forum answers customer problems adequately, he should be posting it in other forums like this one and the Imperial online group for starters.
As far as I'm concerned it doesn't answer anything for me. He has my $210 (part plus shipping) and I do NOT have a cable and how difficult would it have been for him to send out this "form letter" to everyone as they placed an order?
If my case, or any of yours, hits 30 days without product or correspondence, that is MAIL FRAUD.
Yes, a certain supplier of lenses in Australia certainly qualifies in this same genre.
JEEZE , don't kill the messenger! I don't know everyones story. Since the subject came up, I was just passing along what info I could. I don't know why he has not informed customers or explained on other forums ask someone else--not my business......................................MO |
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Expert 5K+
Posts: 5139
Location: cornpatch county, Southwest IOA | A fellow 55-61 Forward Look member said that Imperial Services sent him a cable he had ordered a while back. Recieved it priority mail just today. Maybe they are getting things back on track.............................MO |
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Location: Under the X in Texas | After sending another email yesterday to Steve Charette, owner of IS, I received a reply from him stating my shift cable was shipped yesterday, Monday. Zero response to any of my comments to him.
Let me try to be fair here.
My problem with Imperial Services was that starting with my initial order to them I was communicating to them that I needed the cable and NEEDED RESPONSE from them as to when I would get it. For the first two and a half weeks all the communications were one way; from me to them, with no response whatsoever and THAT is their failure and the gripe I have.
If I could have heard anything from them in about the first week stating that they would be able to ship my cable after about two weeks from the date I placed the order, I'd have no problem and would lived with that.
It was the fact they had my $210 via PayPal from day one, but without response I couldn't even tell if Impl Services was still in business, or if I would ever receive product, compounded by tying up a bay at the shop that has my car, that was SO VERY FRUSTRATING.
We live in the "communications age" today and a company that takes two and a half weeks to respond to multiple urgent correspondence from a customer looks like a dinosaur. Dinosaurs, we note, are quite extinct.
I will post again when I have the shift cable in hand. IS projected it will arrive this Thursday. |
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Expert 5K+
Posts: 5139
Location: cornpatch county, Southwest IOA | It seems like in just the past few years ,since cell phones and e-mail, we are in an age where people do not mind if they do not return calls, messages, and e-mails. Happens ALL the time and is accepted by most folks. Well, I tell you what--I don't like it and consider it un- courtious. I don't wait very long for a call back till I am calling them again. Usually after several try's I get through....................................MO |
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Location: Under the X in Texas | The shift cable arrived today. |
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Expert
Posts: 2289
Location: Eastern Iowa | Now for the really important question.....
Does it look right and does it fit correctly???
Dave S.
Edited by finsruskw 2011-05-26 5:10 PM
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Location: Under the X in Texas | I was not about to take the old one out of the car until the new one arrived. All I can say is the part that came out of the box is very pretty and new. I'll attack the replacement and adjustment and report when complete and functioning, or not. |
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New User
Posts: 1
| Gentlemen,
I have been waiting over three years for a "Pushbutton modification package" torqueflite convesion (see below). I sent in my shifter, paid $500 by credit card, and have been calling off an on over the years ( it was $500 three years ago with a special right angle conversion for the cable, which I gave up on and told him just to ship the normal version ). Before April 2011 I was always told 2 weeks for completion whenever I talked with Steve, with an apology for the delay. Since April there is no longer a human to speak to. It just goes to voice mail saying they will call you back. I have not heard from Imperial Services or Steve Charette since April 2011.
Yes, Steve seems nice to talk too, but I will have to say the "Services" at Imperial Services are very bad. I certainly would file a complaint for this issue. I have considered small claims court, even though I am on the other side of the country. I am just waiting for the next time my business sends me to Michigan to file ( about once a year ).
Pushbutton modification package $595 plus shipping - Save $200 if we receive your pushbutton unit for conversion between Nov. 1st and March 1st!! (*see text above for important information on pushbutton kits)
(*see text above for important information on pushbutton kits)
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Expert
Posts: 1730
Location: Michigan | I am glad I found this thread. Was about to order the parts I think I need because I cannot get a response by phone and only got one email. He has some pretty exclusive stuff. If he knew how to run a business he could do well. Sad really. |
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Regular
Posts: 95
Location: Espoo, Finland | Have you heard anything new?
I want to get lever-operated 727 to work with push buttons, so it seems that I have to build it myself. |
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Location: Under the X in Texas | Last I heard it was all going to be wholesale out of Imperial Services. Retailers such as Atlas Parts and Collectors Auto Parts and others would be selling the Impl Services items. NO direct retail sales from Impl. |
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Member
Posts: 5
| I'm sorry to hear about all the problems and glad I got my motor mounts before things started to get squirrely. |
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Elite Veteran
Posts: 774
Location: Atlanta GA USA | Their web site states:
"We have finally ceased retail sales, and are focused on stocking our new Warehouse Distributors, as well as new product development. Factory Direct web ordering is still available but will be taken down shortly.
We thank you for the years of your support and we look forward to serving you in the future, through our new network of fully stocked Warehouse Distributors and Stocking Dealers."
http://imperialservices.net/
I tried to order online and it spit my cc out. |
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Elite Veteran
Posts: 774
Location: Atlanta GA USA | Update via email:
"We're not going anywhere, just trying to get focused on new products. Everything is still made in our shop about an hour north of Detroit. Having stocking distributors will mean quicker parts availability and hopefully decreased shipping costs.
You can call Schumacher Creative Services in Seattle at 206-364-7151. Their cable page address is
http://www.engine-swaps.com/Pages/ProductsType/ISCables.html
" |
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New User
Posts: 2
| Steve may appear to be a great guy, but he is unethical. I sent him a cable for repair in July 2012 and he emailed me acknowledging receipt and said, "I have your cable on the cable bench and will dig into it first thing Monday. Will let you know if I have questions." After a month went by, I contacted him to determine the status of the repair. He failed to reply to three contact attempts. When I hadn't heard from him for two months I became concerned that Steve may have had a health issue or the businesses might have gone under, so I contacted the local Chamber of Commerce. Since Imerial is not a member, they couldn't help. Then I contacted the Better Business Burea and filed a complaint. Steve did not respond to the BBB. After the file was closed, I tried one last time to contacted him about the repair. He did reply this time. The told me, "Sorry, been tied up dealing with some stuff with the Better Business Bureau. I'll get your cable to your shortly." I believe this was his lame attempt at sarcasm. Needless to say, after 2 months he still had not sent the cable, so I contacted him and asked him to just return the unrepaired cable. After a month he has failed to do so. It is little surprise that Imperial is closing down the retail operation since Steve obviously knows little about customer service. But it's been my experience that you will have people like him who care little about the customer. My only regret is that I did not find this forum before conducting business with Imperial.
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Expert
Posts: 3155
Location: NY & VT | Atlas Parts selling Imperial Services products??! ... that sounds like a prescription for trouble!! |
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New User
Posts: 2
| I don't know what kind of reputation Atlas has, but certainly it will suffer if they use Imperial as a supplier |
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| Atlas and Imperial Services are at opposite ends of the Spectrum. |
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Exner Expert 19,174 posts. Neil passed away 18 Sep 2015. You will be missed, Neil!
Posts: 19146
Location: bishop, ca | How does one find out which retailers are selling IMP-Services' products?
It would be nice to be able to believe a retailer, that he actually has an item in stock, and that it will be shipped to you
in the immediate future.
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Expert 5K+
Posts: 5139
Location: cornpatch county, Southwest IOA | Somehow Schumacker is connected to Imperial Services. I would go to them for information.
I wonder who now provide the services (like modifying shift componets)since Imperial no longer does it..........................MO |
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Expert 5K+
Posts: 8947
Location: WHEELING,WV.>>>HOME OF WWVA | forget the BBB or the COC . get in touch with the local city police or sheriff , works like a charm -------------------------------------------------------later |
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imperial services - cannot get in contact with them
