SMS problem Philippe/Elisabeth

["Greg and Russell" <65luxuryliner@xxxxxxxxxxxxx>]

Wow Michael,

 

That was really nice of you to go to SMS and try and straighten out the two IML'ers orders.  I am sure they appreciate it!  If only I could get someone to do that for me with Gary Goers.  Apparently he is up to his old tricks again.  I've emailed twice in the last 30 days and he hasn't replied to either email.  He has never provided me with the gas/brake pedal pads he said he could make for me.  He also has never made good on his offer to refund my costs with Leatherique when the leather seat covers he made for me ($2,500) turned two different shades of gold!  Anybody live near Mr. Goers in Kalispell, MT that might visit him and see if you can straighten out my mess?  I have quite a bit of money tied up in his two-toned covers and now another large chunk has been sunk in leather cleaner and dye to correct his mistake.  You'd think he would give a rip but apparently he doesn't. 

 

Thanks in advance to anyone who can help me!

 

Greg McDonnell

'65 Crown convertible

----- Original Message -----

From: mOPAR mIKE and mELISSA

To: mailing-list@xxxxxxxxxxxxxxxx

Sent: Monday, May 03, 2004 4:08 PM

Subject: RE: IML: SMS problem Philippe/Elisabeth

Hello Everyone,

I have just returned from a quick trip to SMS Upholstery here in Oregon.

Here is what I learned:

Very nice people there, they took the time to answer ALL my questions.

They had 6 people (that I could see) on the phones, and the phones never stopped ringing the whole time I was there.

I talked to the owner and he took the time to look up the orders from Philippe's friend M. Mendez (France) and Elisabeth (Sweden).

Regarding M. Mendez' order, He told me that their mill supplier (in New Jersey) had sent some vinyl back to Portland, but the "Pewter" color did not match, so they had to re-order the vinyl to match the original samples from M. Mendez (which I saw). They also had a problem with the embossing of one of the vinyls. They are very meticulious and will only send the order out if it is perfect and correct.

Regarding Elisabeth's order, he showed me the order and said there were 6 different cars that she was buying material for. He said that some of the fabrics had to be specially made at the mill in New Jersey and might take 2 weeks, 2 months, or 6 months.

One thing he kept saying was that people don't realize that some of these orders may take 6 months or longer, he said the best thing to do is to plan ahead and allow at least 6 months for any fabrics, or panels, or vinyl, that might have to be dyed, or embossed, or made from scratch.

He was very concerned about his customers, his office was well organized and it only took him seconds to find M. Mendez' order and also Elisabeths order.

This was significant as they are also in the middle of a major move, moving the whole business from Portland to Canby (a small suburb of Portland) and into a larger warehouse.

I have no involvement with this company, I went there in person to help the people on the IML list, and to see what they have available for my Imperials.

I hope this helps..............

Michael Howlett

Boring Oregon

>From: Philippe Courant <accf-club@xxxxxxxxxxxxxxxx>

>To: collyman1@xxxxxxxxxxx

>Subject: SMS problem

>Date: Fri, 30 Apr 2004 22:44:41 +0200

>

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