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A general question to
all:
January 24, 2000
A customer agrees
on a price to buy a used item from a vendor, and sends in his
check.
The vendor (in
business for MANY years) writes back to say his price doesn't include shipping.
He asks for more money.
The customer sends in more money, and the
item arrives. Upon opening the box, the item is obviously broken and crucial
parts are missing. When contacted, the vendor apologises and offers to
either refund the purchase price or to repair the part at no extra
charge.
The customer opts for the total refund and asks
the vendor to cover the cost of shipping the defective item back to the vendor.
The vendor refuses. In order to get his refund, the customer has to pay return
shipping.
In addition, the customer
knows that the vendor's cost to ship was less than what the customer sent in, so
in reality, the vendor actually made a small profit, while the customer spent
$25 and came away empty-handed.
The Question: Is this acceptable
business practice?
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