In a message dated 1/24/00 10:28:34 PM Eastern Standard Time,
rhoward@xxxxxxxxxxxx writes:
<< In addition, the customer knows that the vendor's cost to ship was less
than what the customer sent in, so in reality, the vendor actually made a
small profit, while the customer spent $25 and came away empty-handed.
The Question: Is this acceptable business practice?
>>
Acceptable or typical? Aside from the fact he didn't mention the shipping
charge up front, it sounds like he was fairly decent to deal with. The fact
the item was broken could have happened to any package. The missing
parts..well.. were they mentioned as coming with it? Some vendors even
charge a restocking fee when you return items. A full refund including the
shipping you paid is a pretty good deal. I dont know of any vendor who will
pick up the return shipping cost as well. The fact his shipping cost was
less than what he actually charged you is often justified as a "handling"
charge. Is this acceptable? Depends on his attitude. Was he polite and
trying to help? or just rude? It doesn't sound like he was trying to
burn you. I've heard worse horror stories on vendors.
Dave Smith
'61 Plymouth Sport Suburban wagon
Hartford, CT.
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