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With most dealership parts "translators" as they
are technically known now, if it ain't in the book they wouldn't have a clue
where to start looking and as most of these people are relatively young, most
probably have even heard of our cars. If it hasn't got 3 or 4 valves per
cylinder with electronic control emission reduction gizmos and all the crap that
goes with it, your up the creek without a paddle.
Having said that, as a Chrysler devotee for the
last 40+ years, I would expect the long standing performance side of the company
i.e. Direct Connection & now Mopar Performance, even though
they deal with current models, I would have thought the older "muscle cars"
are still of significance, but they seem to have lost their expertise or
ability to answer technical questions on older engines / vehicles in that area
too.
I've emailed the "tech line" on numerous occasions
mostly with relatively basic questions without even
acknowledgement!
Then I have to get up at some unGod-ly hour (time
zone) in the morning before I go to work, call up the tech line to be put on
hold and finally speak to some kid just out of high school who has never
heard of a porting template or a windage tray or the part number I need or I'll
get back to you never to be heard from again!
I must admit there are still a few good men out
there but they seem to be very few and far between.
Specialty organisations like Mopar Perf' should
make sure they choose the right people to deliver the service expected by the
customer.
Is it just this old dinosaur or are there
others out there that see customer service going down the toilet in big way in
recent years?
Alan Down Under.
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