Re: [FWDLK] Bad parts counter people (was: MoPar Oil Filter)
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: [FWDLK] Bad parts counter people (was: MoPar Oil Filter)



AUTO ZONE!  
    They are in a zone alright!  I think it is called the "twilight zone."    A few years back,  I  was looking for some electrical connectors and other assorted wiring for cars.... generic everyday any old make car stuff.  I live nearly 30 miles from "The Zone" and I thought I would save the miles and be sure they have what I wanted.  And, ask if they may handle wire harnesses.
   AZ.. Ring...Hello, Auto Zone, this is  John Doe ( can't remember his name anymore) how can I help you ?
   me... Hi, do you carry electrical wiring and connectors for cars? 
    AZ...Yes.    
    me...Do you carry any wire harnesses? 
    AZ...Yes, for any make and year.  
    me...Do you have them in stock, or can you order them?
    AZ...We have several basic generic harnesses, and can order  for any make and year.
    me...Okay, I will head on over and take a look.
    me...Drive...Hi, where are the automotive electrical parts and wire harnesses?   
    AZ...   Right over here.  
    me...Where are the harnesses? 
    AZ... What harnesses?
    me... The generic wire harnesses I called and asked about? 
    AZ... We don't carry harnesses!
     me... Ok, then where is the catalog for ordering them?
     AZ...  We can't get harnesses.
     me... Doesn't your name tag say John Doe?
     AZ... Yes, that's me.
      me...When I called about 45 minutes ago you said you had or could order this stuff.
      AZ...Sir, I just told you we don't handle harnesses.
       me...Then why did you lead me to believe that you did on the phone?
      AZ... I am sorry sir, we can get any part you need for your car or truck.
       me...Wire harnesses are part of a car or truck.
       AZ...I can't help you.
        me...  that' s for sure!  Is your manager available?
        AZ...He is not in at the moment.   What can I help you with?
        me...  DUH!   Do you mislead all your potential customers on the phone just to get them in the store?
        AZ... I don't know why you are upset with me, I don't order the parts we carry!
         me... Thank God!  I'm outta here!
        Me... Drive...phone guy I believe Wayne Graefen referred me to about wire harnesses...ordered, got, like original.   Thanks Wayne!?
----
 
- Original Message -----
 
Subject: [FWDLK] Bad parts counter people

An old post, but on topic?  =)

 

On Tue, 16 Jun 1998, Dave Stragand wrote:
 
> This exchange took place between me and an AutoZone employee this
> evening...
 

*************************************************************

To unsubscribe or set your subscription options, please go to
http://lists.psu.edu/cgi-bin/wa?SUBED1=l-forwardlook&A=1




Home Back to the Home of the Forward Look Network


Copyright © The Forward Look Network. All rights reserved.

Opinions expressed in posts reflect the views of their respective authors.
This site contains affiliate links for which we may be compensated.